Credit cards are small items, but of great importance these days. To buy with ease and convenience, often using it is best demanded. However, losing the card’s bill could be detrimental and a headache for the cardholder, since the delay in payment entails considerable interest.
Not having the invoice in hand is an inconvenience to which all credit card users are subject. But if you lose yours, know that resolving the situation is easier than it sounds. Check out the following tips on how to request the duplicate ticket.
Use the bank or store that manages the card
Those who lose the invoice of the card can request the second copy directly at the bank, through face-to-face service with management. There is also the possibility of informing the number of your agency and account in the page of the financial institution. At banks’ websites, there is usually access to all invoices, as well as tracking the limits and tracking purchases that have been made.
On the other hand, if the card is administered by stores that have their own cards, the customer must request the issuance of the second line in person to those companies or through their respective official pages. Often, the cardholder first looks for the digital payments operator, but it is the commercial companies and banking institutions that release credit limits, send invoices, negotiate and authorize the issuance of duplicate.
Access the card carrier’s website
Because each card operator has a specific policy regarding the invoice’s second-track request, it is important to access the card banner’s virtual page in order to check step-by-step to request your ticket. Usually, the online page redirects the user to the website of the banking institution or company responsible for issuing the invoice. It is worth noting that this is not a rule, as the procedures vary from institution to institution.
Phone card center
The back of the credit card usually lists the telephone numbers of the Call Centers. In case of doubts about the invoice, including the issue of duplicate, it is important to call the Central and inform about the procedure to request a new route. To facilitate communication and speed up service, have the card data in hand. It is worth mentioning that in the capitals and metropolitan regions the operation has local connection costs. For other locations the connection is free.
Some banks and stores with their own credit card already offer the online invoice service. If you choose this mode of payment, the customer will be notified via e-mail whenever the ticket is closed, in addition to being able to view the invoice, download it and print it directly from the computer. In this way, the card user does not run the risk of losing the invoice or paying interest if the ticket does not arrive on time.
It is important to be aware of the bills so that they do not become pending for a small detail: the lack of the ticket. Do not expect to get an interest to remind yourself that you could ask for a duplicate.